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Always Better&Always More Perfect

Ouality Certificate (ISO)

Having passed control standards conducted by Germany based T.U.V Rheinland, Grupaj Servis (Groupage Service) received its ISO 9002:1994 Quality Management System Certificate on 12th December 2002, ISO 9001:2000 Quality Management System Certificate on 22th January 2004 and ISO 9001:2008 Quality Management System Certificate on 15 January 2010. With its rising success graphics, our firm assigned its dynamic young team of professionals to placing primary importance on targeting complete customer satisfaction.


CUSTOMER FOCUS: Grupaj Servis (Groupage Service) understand current and future customer needs, meet customer requirements and strive to exceed customer expectations.


LEADERSHIP: At Grupaj Servis (Groupage Service), leadership is not related with hierarchy but with leadership behaviors. People at all levels acting as leaders establish unity of purpose and direction of Grupaj Servis (Groupage Service).


EMPLOYEE: Working people at all levels are the essence of Grupaj Servis (Groupage Service) and their full involvement enables their abilities to be used for the Grupaj Servis (Groupage Service) benefit.


PROCESS APPROACH: At Grupaj Servis (Groupage Service), a desired result is achieved more efficiently when related resources and activities are managed as a process.


SYSTEM APPROACH TO MANAGEMENT: Identifying, understanding and managing interrelated processes as a system contributes to Grupaj Servis (Groupage Service) effectiveness and efficiency in achieving its objective.


CONTINUAL IMPROVEMENT: Continual improvement of Grupaj Servis (Groupage Service) overall performance is the permanent objective of the organization.


FACTUAL APPROACH TO DECISION MAKING: At Grupaj Servis (Groupage Service), effective decisions are based on the analysis of data and information.


MUTUALLY BENEFICIAL SUPPLIER RELATIONSHIPS: Grupaj Servis (Groupage Service), and its suppliers are interdependent, and a mutually beneficial relationship enhances the ability of both to create value.